Frequently Asked Questions
Q: How do I place an online pet food order?
A: You can place an order online at www.gooberpetdirect.com or call 480-668-4994 during normal business hours to talk to a live person. After business hours, you can leave a voicemail message with your name, address, phone number, and the pet food, toys and other items you would like to order, and a customer service representative will get back to you the following day. Most orders received after we close will be delivered the following business day.
Q: How much do you charge to deliver?
A: Home delivery is FREE throughout the Tempe, Scottsdale, Mesa and greater Phoenix Metro Area for orders over $49.99.
Q: What day will my delivery arrive?
A: Most of the Phoenix Metro Area receives next-day pet food delivery. Therefore, you will receive your order the business day after it is placed. Deliveries are made Monday through Friday. The outer edges of the Phoenix Metro area have a specific day of the week that deliveries are made. To find out your delivery day, contact a customer service representative at 480-668-4994.
Q: What time of the day will I receive my delivery?
A: The time your products arrive depends on the routing of the day's deliveries. So, while we cannot predict the exact time of your pet toy and food delivery. We strive to have all deliveries made before 6:00 PM.
Q: Do I have to be home when the delivery arrives?
A: No. In fact, most customers are not home when their products arrive. (Raw & frozen food deliveries require an appointment time.)
Q: Is it OK for my products to be outside during the day until I get home?
A: Goober Pet Direct carries products that are prepared, preserved, and packaged to maintain quality in a wide range of external conditions. Products retain their quality from the time they leave our cooled warehouse until you bring them into your house, even if you get home late in the day. Just be sure to store your pet’s food in a cool and dry place after you open the package. Sealed pet food bins work best and yes, if you need a self- sealing pet food bin, we carry the best ones around.
Q: Where will the driver place my products?
A: Most customers have their products placed at the front door. Drivers are careful to place products in an inconspicuous area protected from outside elements (sun & rain). Let us know if you prefer to have your products placed in a different location at your home.
Q: Can you deliver to my place of employment?
A: Yes. We can even set up more than one address for delivery so you can change locations at will. Some office locations may require you to meet the driver at the curb to receive your order of online pet food, toys or other products.
Q. How do I pay for my order?
A. We accept Visa, Mastercard, American Express, and Discover Card. You may also pay by check, but please be sure to leave the check in an envelope taped to the front door or under the mat at your front entry on the day of delivery. Drivers cannot drop off your products if there is no check to pick up at the time of delivery and there is $5.00 fee to schedule another delivery. New customers must pay by credit card for your first order.
Q: Can we come to your location to look at all of your great products?
A: You bet! We have a showroom and warehouse full of premium pet food, toys and care products located at 8615 N 78th Ave Peoria, AZ 85345.
Q: Do you deliver raw and frozen food?
A: Yes, we have a large selection of raw and frozen foods. Please keep in mind that raw and frozen food deliveries require an appointment time and someone must be home to accept the delivery.
Q: My dog has allergies. Can you help?
A: This is one of the most common questions we receive. As a result, we have done the research and found the best pet food, treats and supplements to help relieve your dog of allergies. Give us a call and we’ll do our best to help. (We recommend consulting a veterinarian for diagnosing your pets allergies and then we can recommend a particular formula best suited for his/her needs.)
Q: What is the best food for my pets?
A: Goober Pet Direct carries many brands. We can make recommendations based on your needs and provide information on ingredients and their benefits. Feel free to ask for information. If we cannot answer your questions right away, we’ll do the research and get right back to you.
Q: I can’t seem to remember to place an order before I am completely out of dog food. Can you schedule my deliveries every few weeks?
A: Yes, we can set you up for "Automatic Delivery". We’ll help you determine the frequency (i.e. every 3,4,or 5 weeks) of your deliveries based on your pet’s consumption, and your order will be delivered on that schedule until you notify us of a change. A credit card on file is required for Automatic Deliveries.